What we build
NepalConnect is one platform for the work an ISP does around its subscribers:
- An AI assistant, by chat and voice, that answers from the subscriber's own account and can act on it: check usage, explain a bill, change a plan, raise a ticket. Sensitive actions need verification, and anything it can't resolve goes to a person.
- A self-service customer dashboard with usage and FUP meters, invoices, QR payments through eSewa, Khalti, FonePay, and ConnectIPS, a prepaid wallet with autopay, service orders, and support tickets.
- An operator panel for customers, tickets, outages, field visits, plans, billing, coverage, and analytics, with an audit trail of every change.
- Network integration with FreeRADIUS and GenieACS, so plan changes, suspensions, and reconnections reach the network.
Who it's for
Internet service providers in Nepal that want subscribers to get answers and get things done without waiting on hold, and want their support team working from the same record.
Who we are
NepalConnect was founded in May 2023.
Diwash Bhandari, Founder · LinkedIn
Where we are
NepalConnect is based in Nepal, and the platform runs in production at nepalconnect.tech. The plan catalog, coverage map, and customer dashboard on this site are the software at work; signing in as a guest shows the customer side.
Contact
Email support@nepalconnect.tech, or see all the ways to reach us.